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Graduate Assistantship in the Academic Success Center

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The Academic Success Center is seeking a Graduate Assistant to serve as a Coordinator for Supplemental Instruction and Peer Learning Assistance. This 20-hour-per-week in-person position begins July 1, 2024 and provides an annual monthly stipend in addition to a tuition waiver for each semester of enrollment. This is a contract position that concludes on June 30, 2025.

The Academic Success Center within the Division of Student Success serves students through a variety of programming including coaching, alerts, workshops, Supplemental Instruction, group study, exam reviews (Review Rallies), and study sessions. The graduate assistant serving in this role would be a member of the Academic Success Center with a focus on the Vol Study Center.

Responsibilities

The graduate assistants for the Vol Study Center will:

  • assist students with accessing services at the Vol Study Center;
  • facilitate outreach events to include tabling, information sessions, Welcome Week events, classroom presentations, and other outreach activities;
  • assist in preparing and executing training materials with an emphasis on academic success, diversity, inclusion, equality, and executive functioning skills;
  • assist with creating outreach materials for digital and print dissemination;
  • assist in training SI leaders and Peer Learning Assistants according to best practices in both fields;
  • supervise Peer Learning Assistants and SI leaders including but not limited to: observation of sessions, feedback, mentoring, providing resources, and assisting with appropriately completing payroll;
  • assist with the hiring cycle and hiring processes for Peer Learning Assistants and SI leaders, including reviewing applications and transcripts, scheduling interviews, and assisting with selection;
  • assist with collection, assessment, and other data efforts on a weekly, monthly, and semesterly basis, including satisfaction survey data, and helping to implement changes based on assessment;
  • assist the Vol Study Center as we transition to a new CRM process;
  • benchmark peer and aspirational programs to gain insight into the effectiveness of other academic support programs;
  • display initiative and resourcefulness in responding to programmatic needs;
  • attend weekly staff meetings and other staff development activities;
  • perform other duties as assigned.

Job Requirements/Qualifications

The successful candidate should display the following:

  • a commitment to diversity, equity, inclusion, and student support;
  • a positive attitude and sincere desire to provide academic support to students in need as well as to provide university information to parents, faculty, staff, and other constituents;
  • excellent oral and written communication skills, including attention to detail, accuracy, and presentation skills;
  • ability to relate to and effectively establish rapport with a diverse undergraduate population;
  • professional demeanor and maturity indicative of a leadership position demonstrating the ability to function as a staff member of a university department;
  • flexibility in scheduling work hours (some evenings and weekend hours);
  • willingness to develop a strong working knowledge of UT policy and procedure and campus resources;
  • a focus upon the success of the ASC team and willingness to help with all tasks;
  • ability to work well with supervisors, colleagues, students, and the university community.

Preferred Qualifications

  • data-driven, analytical, business intelligence, and strategic thinking qualities;
  • proficiency with MS Office application, especially Excel;
  • proficiency with XM Qualtrics;
  • undergraduate experience in providing course-based academic support and/or leadership role.

Due to the amount of practicum experience hours required by their programs, the Academic Success Center is unable to take on as GAs students from any of the follow graduate programs: Master of Business Administration, Law, School Counseling, Mental Health Counseling, Master of Education in Teaching, Social Work (in-person track only; online can work for 1st year), Audiology, or Speech Pathology.

Application Process

Send a letter of interest, a CV/Resume, and three references to Tabitha Villalba (volstudycenter@utk.edu).

Visit the Graduate Assistantships page for more available assistantship positions.